We Are So Glad That You Reached Out

Katharine, our intake coordinator, will review your information carefully to help match you with the therapist or service that best fits your needs.

​New intakes are usually reviewed within 1–3 business days, and we will contact you by email if we need any additional information. During this time, we take your preferences, availability, and therapeutic goals into account so we can make the most thoughtful match possible.
​
Once we determine which therapist is the best fit, we will reach out to offer:
• information about the therapist
• information regarding appointments or wait times
• next steps for booking appointments

Katharine Ciocan

Intake Coordinator

---

Questions?

If you have questions while waiting to hear from us, these pages may help:

• Frequently Asked Questions
• Fees & Insurance Information
• Location & Directions

For anything else, feel free to reach out anytime:
📧 [email protected]
🌐 www.novamentalhealth.ca

---

Urgent or Time Sensitive Concerns

If you are experiencing significant distress or need urgent support before we contact you, please use one of the following resources:

Services	​Contact
Police/Fire/Ambulance ​	911
Kids Help Phone​	​​1-800-668-6868
​Vancouver Crisis Line (24 hrs)	604-872-3311
Vancouver After Hours (MCFD) - Report Child Abuse	1-800-663-9122
Suicide Hotline ​	1-800-784-2433 (1-800-SUICIDE)
Mental Health Emergency Services  ​	604-874-7307
Rape Crisis Centre (24 hrs)  ​	604-255-6344
C.A.R.T. (Child and Adolescent Response Team)	604-874-2300